Shipping & Returns
This Shipping & Returns document explains how Dasin Electronics Technology Limited handles shipping, returns, refunds, damaged goods, and related customer requests for shoe orders placed on qmwhighheels.com. By placing an order, you agree to the terms in this document and the Terms of Service.
Shipping
Dasin Electronics Technology Limited ships shoe orders to destinations served by available carriers. Shipping timelines depend on the shipping method selected at checkout, the destination address, carrier operations, and order processing schedules. Dasin Electronics Technology Limited does not guarantee delivery by a specific date unless a written guarantee is provided by Dasin Electronics Technology Limited. Tracking details are provided when the carrier makes them available. Customers are responsible for providing a complete and accurate shipping address. Dasin Electronics Technology Limited is not responsible for delays caused by incorrect addresses, carrier issues, customs processes, or events outside Dasin Electronics Technology Limited's control.
14-Day No-Reason Refund Policy
You may request a refund for eligible shoes within 14 days of receipt without providing a reason. The 14-day period begins on the delivery date confirmed by the carrier. To qualify, the shoes must be unused and in original packaging. The shoes must include all original materials supplied with the order. Items that are used, worn, altered, damaged after delivery, or missing original packaging are not eligible for a refund. Dasin Electronics Technology Limited may refuse a refund if the returned shoes do not meet these conditions.
Return Shipping Costs
The buyer completely bears all return shipping costs. Dasin Electronics Technology Limited does not provide prepaid return labels unless Dasin Electronics Technology Limited expressly states otherwise in writing. Original shipping charges are non-refundable unless applicable law requires a refund of those charges. The buyer is responsible for choosing a return shipping method that provides tracking. Dasin Electronics Technology Limited is not responsible for returns that are lost, damaged, or delayed during return transit.
Refund Timing
Refunds are issued after Dasin Electronics Technology Limited receives the returned shoes and confirms that they meet the return conditions. Refund arrival time is at least 14 days from the date Dasin Electronics Technology Limited approves the refund. The exact arrival time depends on the payment provider, financial institution, and payment method. PayPal refunds take at least 14 days. In some regions, local laws require up to 30 days for PayPal refunds. Dasin Electronics Technology Limited will send a refund confirmation to the email address associated with the order when the refund is processed.
Return Details
Before sending a return, contact Dasin Electronics Technology Limited at [email protected] to request return authorization. Do not send shoes to any address other than the authorized return address. The recipient must be Dasin Electronics Technology Limited, the contact phone is +852 5254 5815, and the specific return address is UNIT 18, 8/F, PETER LEUNG INDUSTRIAL BUILDING, 103 WAI YIP STREET, KWUN TONG, HONG KONG. Include the order number and return authorization inside the package. Dasin Electronics Technology Limited may reject packages that do not include this information.
Step-by-Step Return Process
Step 1: Contact Dasin Electronics Technology Limited at [email protected] within 14 days of receipt. Request a return authorization for the eligible shoes.
Step 2: Provide the order number, the item being returned, and the reason for the return. A reason is not required for the 14-day no-reason refund policy.
Step 3: Receive written return authorization and return instructions from Dasin Electronics Technology Limited. Do not ship the return before receiving authorization.
Step 4: Pack the shoes securely in the original packaging. Include all original materials supplied with the shoes. Place the return authorization inside the package.
Step 5: Ship the package to the authorized return address. The recipient must be Dasin Electronics Technology Limited, the contact phone is +852 5254 5815, and the specific return address is UNIT 18, 8/F, PETER LEUNG INDUSTRIAL BUILDING, 103 WAI YIP STREET, KWUN TONG, HONG KONG. The buyer completely bears all return shipping costs.
Step 6: Send the tracking number to Dasin Electronics Technology Limited at [email protected]. Dasin Electronics Technology Limited is not responsible for returns without tracking proof.
Step 7: Dasin Electronics Technology Limited inspects the returned shoes after delivery. If the shoes meet the return conditions, Dasin Electronics Technology Limited approves the refund.
Step 8: Dasin Electronics Technology Limited processes the refund. Refund arrival time is at least 14 days from approval. PayPal refunds take at least 14 days. In some regions, local laws require up to 30 days for PayPal refunds.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day claim period matches the Terms of Service exactly. Contact Dasin Electronics Technology Limited at [email protected] within that period. Provide the order number, a description of the damage or defect, and photographs that clearly show the condition of the shoes and packaging. Dasin Electronics Technology Limited will review the claim and provide instructions. Do not return damaged or defective shoes without receiving instructions from Dasin Electronics Technology Limited. Claims submitted after exactly 7 days of receipt may be denied.
Non-Returnable and Ineligible Items
Items must be unused and in original packaging to qualify for a return. Dasin Electronics Technology Limited does not accept returns for shoes that are used, worn, altered, damaged after delivery, missing original packaging, or returned without authorization. Dasin Electronics Technology Limited does not accept returns for orders that are outside the 14-day return period. These conditions apply to all shoe orders unless applicable law provides otherwise.
Contact Information
For shipping questions, return authorization, refund questions, or damaged item claims, contact Dasin Electronics Technology Limited at [email protected]. The contact phone is +852 5254 5815. The address for Dasin Electronics Technology Limited is UNIT 18, 8/F, PETER LEUNG INDUSTRIAL BUILDING, 103 WAI YIP STREET, KWUN TONG, HONG KONG. You may also visit qmwhighheels.com for general information about Dasin Electronics Technology Limited.